For most clinics, payment collection is a critical issue. If the payment collection process takes too long or is too complex, it can easily result in missed payments—reducing the clinic’s income. Even if all other aspects of your orthopaedic practice are operating flawlessly, if your payment collection slips, then the practice as a whole may suffer.
Here’s an all-too-common scenario for doctors in an orthopaedic practice: It’s 8:00 pm on Friday night, and you’re stuck in your home office filling out paperwork. As a matter of fact, you’ve just had to cancel dinner plans with the spouse for the fifth time in the last two months because if you don’t get this paperwork done, your clinic won’t be able to get paid for the services you’ve rendered—and payday is coming up next week for your staff.
Physician stress and burnout is a critical issue for many orthopaedic clinics. In fact, according to a study featured in the US National Library of Medicine (NLM), “Of the 1,792 physician respondents (43% response rate), 26% reported burnout.” This means that more than one in four care providers is experiencing stress on a level that may drive them to retire early or look for a new career. So, naturally, there are numerous “physician burnout resources” being created to help address the issue.
Fax management plays a large role in modern clinic operations. Many clinics receive important patient data via electronic fax (eFax) and have to spend countless hours manually searching for data and copying it over to their EHR solution.
Patient check in is one of the most important processes in any clinic’s workflow. However, many orthopaedic clinics struggle to master their patient intake process. When patients show up, they fill out a long and complicated patient sign in sheet—then they wait for that information to be copied and filed by the front desk staff before they can see their physician.