Customer Action Required: New Customer Portal Registration Instructions

Posted by Micah Jones on Sep 14, 2016 9:22:43 AM

Important Customer Action Required

As announced in previous updates, many new back-end changes to our support system are now updated to improve our services to you. Please see instructions and actions required below for now accessing the new Customer Portal, as well as how to now log in to the Help Site now that the updates are complete. 

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Topics: Service, Software, help, knowledge base, EHR

Customer Action Required: Set up a new log in for help.phoenixortho.net

Posted by Micah Jones on Sep 8, 2016 12:17:24 PM

Important Customer Action Required

As announced in our previous email update to customers*, from August 30th, many new back-end changes to our support system are being updated to improve our services to you. The main two areas this is affecting are your clinic's access to the Help Site as well as the Customer Portal.  Please see updates and required actions from your clinic's users below. 

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Topics: Service, Software, help, knowledge base, EHR

Have you received notification from Merge that they are sunsetting their EMR product, OrthoPad?

Posted by James Egloff on Aug 10, 2016 9:30:00 AM

Have you received notification from Merge that they are sunsetting their EMR product, OrthoPad?  Have you heard about an agreement between Athena and Merge to convert OrthoPad clients to their platform? 

STOP!  Before you do anything, don't you owe it to yourself and your practice to evaluate a TRULY orthopaedic-exclusive solution designed around your unique needs?

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Topics: Service, Software, EHR

Imperfectly Seizing the Unknown

Posted by James Egloff on Nov 9, 2015 3:03:00 PM

Imperfectly Seizing the Unknown: Embracing Innovation in the Medical Profession

Kevin Kelly, former editor of Wired magazine, wrote an article several years ago where he discussed the radical transformation of the global economy based on the digital revolution of the 90s.  In the article entitled, “New Rules for the New Economy”, he postulated several “rules” to help individuals and companies thrive, not merely survive, under these new conditions. 

Without doubt the entire article is fascinating, yet one quote sticks out over all the others. Mr. Kelly proposed, “Wealth in this new regime flows directly from innovation, not optimization; that is, wealth is not gained from perfecting the known, but by imperfectly seizing the unknown.”  Profound, right?

Much like the digital environment that Mr. Kelly was writing about, there has been an equally radical shift in the business environment of private practicing physicians as well – one every bit as jarring and transformational.  It stands to reason that parallels can be drawn between the two events.

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Topics: Service, Software, EHR

Wild West of Orthopaedic EHRs

Posted by James Egloff on Aug 26, 2015 2:42:00 PM

Cutting 'Em Off at the Pass

As a Texan I was raised watching "Spaghetti Westerns" on Saturday afternoons with my father. Often during the climactic chase scene the good guys (note the white hats) would be on horseback in pursuit of the bad guys (note the black hats) who were getting away. On cue, the leading man would shout, "We'll cut 'em off at the pass!" In short order the good guys would take a short cut (unknown to the bad guys), get in position (at the pass, no less), and thwart the bad guys, saving the day.

Perhaps you're wondering what this has to do with orthopedics? In a business version of life imitating art this formulaic plot sequence can be used as an excellent tool for averting major conflicts and knee-jerk reactions from clinical staff members – especially when implementing an EHR. We will first outline the actors, crimes, and getaway route before teaching you how to cut 'em off at the pass, allowing you to avoid catastrophe and save the day.

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Topics: Service, Software, EHR

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