It is a well-known stereotype that many doctors—especially older ones who were trained in traditional record-keeping and patient charting methods—do not like to use complicated software such as Electronic Health Record (EHR) solutions.
Payment collection is a key issue for any healthcare facility. However, a major part of effectively collecting payment for medical services is applying the appropriate Evaluation and Management (Office Visit) medical billing codes for each patient visit.
For a busy orthopaedic doctor, there never seems to be enough time in the day to do everything they need to do. A busy general practitioner might see 10-15 patients in a day—a busy orthopaedic specialist might see 60-80 patients in a single day. If the paperwork to process each one only took 5 minutes, that would still be roughly five to six and a half hours of paperwork on top of the time spent helping patients.
What is CMS in Health Care?
The Centers for Medicare & Medicaid Services (CMS) are a near-constant presence in the lives of orthopaedic doctors. Without the ability to process Medicare and Medicaid payments, a clinic would quickly find itself having difficulty keeping its doors open. In fact, according to a publication from CMS, 20 percent of health spending funds came from Medicare in 2017, and a further 17 percent came from Medicaid. Combined, Medicare and Medicaid spending outpaced private health insurance spending in 2017 (which was a 34 percent share).
In the overall healthcare industry, patient satisfaction has become an incredibly important topic. Improving patient satisfaction in clinics can be challenging, however—and this is no less true for orthopaedic clinics than it is for any other type of practice. Orthopaedic specialists have to consider many questions, such as: “What is patient satisfaction? What affects it? What does it mean for my orthopaedic clinic? How do I measure it? And, how can I improve patient satisfaction and outcomes in my practice?”